FAQ
Discover more about gutsy
Gutsy
Why should you choose Gutsy's dog food?
In a nutshell. Our tasty chunks are made in Belgium with as many local ingredients as possible. We offer a surprising solution where we combine chicken and insects to offer a healthier alternative for both the dog and the planet.
What do you mean by sustainable dog food?
Because we use insects as an exceptional source of protein, we can reduce your dog's ecological footprint. The ecological footprint of insects is 30 times smaller per kg than that of a cow.
Where can I buy Gutsy?
You can buy Gutsy here, on our online website and in various pet stores in Belgium. You can find these pet shops on our store locator via the following map .
Is our packaging recyclable?
Our packaging is made of monoplastic, which means that all bags are 100% recyclable . You can easily recycle your Gutsy bag by sorting it with your plastic.
Which insects do we use?
The little rescuers (insects) we use are the yellow mealworm, also known as Tenebrio Molitor. Did you know that our little rescuers have also recently been approved by the EU for human consumption? Check out all the benefits of these amazing creatures via the following link .
How does it taste?
Our extraordinary ingredients have been carefully chosen for an incredibly tasty and balanced diet, so that your faithful companion is ready for his next adventure. Also elected by Testaankoop to the top in Belgium.
Has Gutsy been tested by experts?
Our food has been expertly tested by an extensive team of nutritionists at the University of Ghent who have worked day and night to produce a fantastic kibble that is among the best in its class in both taste and digestion tests.
Is Gutsy grain free?
Our kibble is 100% grain and gluten free .
Is Gutsy gluten-free?
Our chunks are 100% gluten-free . We do not use wheat, rye, barley or spelt in our recipes.
What about my dog and his sensitive stomach?
Our food is hypoallergenic , which means it is suitable for dogs with a sensitive stomach. Our proteins have a digestibility score of 94.7% . We have carefully chosen our natural ingredients so that allergies are a thing of the past.
When and how should I switch from puppy food to adult food?
These are the general guidelines:
Mini Breeds : from 8 months (e.g., Chihuahua, Maltese)
Small Breeds : from 12 months (e.g., Jack Russel, French Bulldog)
Medium Breeds : from 14 months (e.g., Cocker Spaniel)
Large Breeds : from 18 months (e.g. German Shepherd, Golden Retriever)
Giant Breeds : from 24 months (e.g., Spanish Mastiff, Bernese Mountain Dog)
Puppies need more calories to grow, so the number of meals per day for adult dogs will be lower. The correct number of meals per day can be found in the nutrition table.
Nutrition guide
How much should I give my dog?
For each product you can find a nutritional table with our recommended quantities. These may vary depending on the age and activity of your dog.
Switching from my previous power supply to Gutsy?
The Go-To Gutsy manual:
Day 1-2 : 25% Gutsy + 75% current food
Day 3-4 : 50% Gutsy + 50% current food
Day 5-6 : 75% Gutsy + 25% current food
Day 7 : Let the adventure begin with a ridiculously delicious bowl of Gutsy.
How can I return an order?
To return an order, first send an email to woof@gutsy.dog with the title “RETURN”. We will then personally help you return your order correctly.
Account and Subscription
How do I create an account?
You create your personal account on our website. This gives you a front-row seat to receive all the latest news about Gutsy, as well as numerous benefits such as discount codes and other interesting surprises.
What are the benefits of a subscription?
By subscribing you will save up to 50% on your first order and it will be delivered straight to your home . You can change or cancel at any time.
How do I take out a subscription? i
You can easily subscribe here . By subscribing to Gutsy you can benefit from numerous benefits.
How do I cancel my Gutsy's subscription?
If for some reason you want to quit, you can do so very easily through your Gutsy account.
Can I buy Gutsy for my store?
Naturally! For all our B2B customers we have this contact form where you can leave your information and questions.
Shipping, Delivery and Payment
Where do we ship to?
We ship our products to Belgium, the Netherlands, Luxembourg, France & Germany.
How long will it take for my order to arrive?
After your order, our drivers will get to work to deliver your package as quickly as possible to the address you specified. In Belgium, the Netherlands and Luxembourg we aim to deliver our products to the chosen destination within 48 hours of ordering. Unfortunately, it is always possible that there will be a delay in our logistics chain, causing it to take a little longer. In other European countries this depends on our local logistics partners and we try to deliver within 5 days .
Is there free delivery?
From an order of 35 euros, your products will be delivered completely free and directly to your home. For all orders smaller than this respective amount, we charge €5.95 in the Benelux . The logistics rates for European countries outside the Benelux differ per country and depend on our logistics partners.
What are the payment options?
Bancontact
Visa
MasterCard
Maestro
American Express
Shop Pay
Apple Pay
Google Pay
When will my order arrive?
For all our orders, a track & trace code will be sent to the email address you provided. With this code you can track where and when your order is delivered at any time.