FAQ
Discover more about gutsy
Gutsy
Why should you choose Gutsy's dog food?
In a nutshell. Our ridiculously tasty kibble are locally produced and are packed into a 100% recyclable bag. We offer a surprising solution where we combine chicken and insects to make planet friendly dog food trendy and accessible. And last but not least, Gutsy is blessed by experts .
What do you mean with sustainable dog food?
Due to the fact that we use insects as an extraordinary source of protein we can reduce your dogs ecological pawprint . The carbon footprint of insects is 30 times smaller per kg than that of a cow.
Where can I buy Gutsy?
You can buy Gutsy here, on our online website, and in different pet specialty stores across Belgium. These pet specialties stores can be found on this map .
Is our packaging recyclable?
Our packaging is made of mono-plastic, which means all bags are 100% recyclable . You can easily recycle your bag of Gutsy by sorting it with your plastics.
What insect do we use?
The little rescuers (insects) we use are the larvae of the yellow mealworm beetle, also known as the Tenebrio Molitor. Did you know that our little rescuers have also recently been approved by the EU for human consumption ? Check out all the benefits of these amazing creatures under our 'winner insect dinner' section.
How does it taste?
Our extraordinary ingredients are carefully chosen to provide an insanely tasty and well-balanced diet, so that your faithful companion is ready for his next adventure.
Has Gutsy been tested by experts?
Our food has been expertly tested by an extensive team of nutritionists who have worked day and night to produce a fantastic kibble that is among the best in class in both taste and digestion tests.
Is Gutsy Grain free?
Our kibble are 100% grain free. What did you expect?
Is Gutsy gluten free?
Our kibble are 100% gluten-free . We do not use wheat, rye, barley or spelt in our recipes.
What about my dog and his sensitive stomach?
Our food is hypoallergenic , which means it is suitable for dogs with a sensitive stomach. We have carefully chosen our natural ingredients to reduce allergies and to become a thing of the past.
When and how do I need to change from puppy food to adult food?
These are the general guidelines:
Mini breeds : around 8 months (eg, Chihuahua, Maltese)
Small breeds : around 12 months (eg, Jack Russel, French Bulldog)
Medium breeds : around 14 months (eg, Cocker Spaniel)
Large breeds : around 18 months (eg, German Shepherd, Golden Retriever)
Giant breeds : around 24 months (eg, Spanish Mastiff)
Puppies need more calories to grow, so the number of meals per day for adult dogs will be lower. The correct number of meals per day can be found in the feeding table.
Feeding guidelines
How much of Gutsy do I need to give my dog?
With our handy calculator which you can find in our shop, you can easily calculate how much of our ridiculous tasting kibble your dog should get each day.
Changing from my previous food to Gutsy?
The Go-To Gutsy Manual:
Day 1-2 : 25% Gutsy + 75% current food
Day 3-4 : 50% Gutsy + 50% current food
Day 5-6 : 75% Gutsy + 25% current food
Day 7 : Let the adventure begin with a ridiculously delicious bowl of Gutsy.
How can I return an order?
To return an order, first, send an email to woof@gutsy.dog with the title "RETURN". We will then personally help you to properly return your order.
Account and Subscription
How do I create an account?
You create your personal account on our website. Hereby you will be sitting on the front row to receive all the latest news about Gutsy, as well as numerous benefits such as discount codes and other interesting surprises.
What are the advantages of a subscription?
By taking out a subscription, you save up to 10% on your dog's favorite food and on top of that, it is delivered straight to your door . You can cancel it any time but why would you if you can save time and money with our subscription?
How do I subscribe?
You can easily subscribe via here . By joining the Gutsy pack with a subscription you can enjoy plenty of benefits.
How do I cancel my Gutsy's subscription?
If for some bizarre reason you want to quit, you can do so very easily through your Gutsy account.
What is the 'My Munchies' Button on the website?
Through the 'My Munchies' button, you can find lots of ways to get our Digital Munchies which you can exchange for fantastic discounts on our products on our website.
Can I buy Gutsy for my store?
Off course ! For all our B2B clients we have made this contact form where you can leave your information and questions behind.
Shipping, Delivery and Payment
Where does Gutsy deliver to?
We currently ship all our products to Belgium, the Netherlands, Luxembourg, France, and Germany.
How long does it take for my order to arrive?
After your order, our drivers will get to work to deliver your package to your specified address as quickly as possible. In Belgium , The Netherlands, and Luxembourg we strive to deliver our products to the chosen destination within 48 hours after ordering. Unfortunately, it is always possible that there is a delay in our logistic chain, which makes it take a little longer. In other European countries , this depends on our local logistic partners and we try to deliver within 5 days .
Is there a free delivery?
From an order of 50 euros , your products will be delivered completely free of charge and directly to your home. For all orders smaller than this respective amount, we charge €5.95 in the Benelux . The logistics rates for European countries outside the Benelux vary per country and depend on our logistics partners.
What are the payment options?
Bancontact
Visa
MasterCard
Maestro
American Express
Shop Pay
Apple Pay
Google Pay
When will my order arrive?
For each of our orders, a track & trace code will be sent to the e-mail address that you have provided. With this code, you will be able to follow at any time where and when your order will be delivered.